Welcome to ClothyCart. At ClothyCart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase products from us.
Information We Collect
When you use our website, we may collect the following information:
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Order Details
- Payment Information
- Device and Browser Information
- IP Address
How We Use Your Information
The information collected from customers may be used to:
- Process and fulfill orders
- Deliver products and services
- Send order confirmations and updates
- Improve customer experience
- Provide customer support
- Prevent fraudulent transactions
- Comply with legal requirements
Payment Security
All payments made on ClothyCart are processed through secure and trusted payment gateways. We do not store your credit card, debit card, net banking, or UPI credentials on our servers.
Cookies
Our website may use cookies and similar technologies to enhance user experience, remember preferences, and improve website performance.
Users can choose to disable cookies through their browser settings.
Sharing of Information
We do not sell, rent, or trade customer information with third parties.
Information may be shared only with:
- Payment gateway providers
- Shipping and logistics partners
- Government authorities when required by law
Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
ClothyCart reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted
TERMS & CONDITIONS
ClothyCart. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms & Conditions.
General
ClothyCart reserves the right to modify, update, or discontinue any part of the website, products, services, pricing, or policies without prior notice.
Product Information
We make every effort to display product images, descriptions, colors, and specifications as accurately as possible. However, slight variations may occur due to photography, screen settings, or manufacturing differences.
Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR). We reserve the right to change pricing at any time without prior notice. Orders will be processed only after successful payment confirmation.
Order Acceptance
ClothyCart reserves the right to cancel or refuse any order due to product unavailability, pricing errors, payment issues, suspected fraudulent activity, or other unforeseen circumstances.
User Responsibilities
Users agree to provide accurate information while placing orders and shall not misuse the website or engage in unlawful activities.
Intellectual Property
All content, including logos, images, graphics, product designs, text, and website materials, is the exclusive property of ClothyCart and may not be copied, reproduced, or distributed without prior written consent.
Limitation of Liability
ClothyCart shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
SHIPPING POLICY
At ClothyCart, we strive to deliver your orders in a timely and efficient manner.
Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeline
Standard delivery across India generally takes 3–7 business days.
Delivery timelines may vary depending on the customer’s location and courier partner availability.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Promotional offers such as free shipping may be available on selected orders.
Tracking Information
Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp.
Delivery Delays
While we make every effort to ensure timely delivery, delays caused by weather conditions, courier partner issues, public holidays, natural disasters, or other unforeseen events are beyond our control.
Incorrect Address
Customers are responsible for providing accurate shipping details. ClothyCart shall not be responsible for delays or losses caused by incorrect or incomplete addresses.
CANCELLATION & REFUND POLICY
Customer satisfaction is important to us. Please review our cancellation and refund policy carefully.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with clear photographs of the product and packaging.
Return Eligibility
Products may be eligible for return or replacement if:
The wrong product was delivered.
The product is damaged during transit.
The product has a manufacturing defect.
Non-Returnable Items
Returns will not be accepted for:
Used products
Washed products
Products damaged due to customer misuse
Products without original tags and packaging
Refund Process
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Contact for Returns & Refunds
For any return, replacement, or refund-related concerns, customers may contact our support team with complete order details.
ClothyCart
Email: clothycartsupport@gmail.com
Website: https://clothycart.